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CRM Means Business in 2012

Spending on social applications to help sales, marketing and customer service is expected to surpass $1 billion worldwide this year. According to Forbes, adoption rates have been highest among business-to-consumer (B2C) type organizations, business to business companies are now aggressively … Continue reading

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Why small business need CRM systems to serve customers

The economic climate small businesses are facing makes it vital to understand and target the right customers. Developing a stronger relationship with your existing customers can be the difference between success and failure. The majority of small businesses in the … Continue reading

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2012: Web, CRM and ERP System Convergence

Enterprises looking for a greater understanding of their business and their customers will drive a bigger convergence between management software for business in 2012. “Convergence between Web, CRM and ERP systems will move enterprises beyond monolithic systems and more into … Continue reading

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